Terms of Service

Effective October 28, 2026. This policy applies to FreeSIM services that are actually available. Publication does not announce a service launch or establish that technical controls have passed verification.

1. The service and agreement

These terms govern FreeSIM, operated by The EQ Company ("EQ", "we", "us"), and the FreeSIM account, task, reward, eSIM and support features made available to you. The links on this page provide the Privacy Notice, Refund Policy, Research Participation Notice and Account Deletion Policy.

We provide a way to complete eligible evaluation tasks for mobile-data rewards and to explore or purchase supported eSIM data plans. Availability depends on your eligibility, destination, device, the current catalog and task supply. Nothing here promises worldwide coverage or a particular network speed.

2. Eligibility and account security

You must be at least 18 and able to enter into the applicable agreement to participate in research or purchase a plan. Provide accurate information needed for your account and eligibility. Use your own authorized account and keep sign-in credentials secure. Do not use another person's identity or create additional accounts to evade controls. Tell us through support if your account may be compromised.

Use the sign-in method associated with your account. Social-provider relay addresses may differ from your usual email. Recovery and correction requests are subject to proportionate ownership checks, not an obligation to disclose passwords or verification codes to support.

3. Task participation

Read the question and instructions for each task, inspect the material as requested and submit your own genuine response. Subjective comparisons are not necessarily questions with one correct answer. We may use human checks and disclosed quality/eligibility controls to prevent fraud and protect research integrity.

Task participation is subject to the separately presented study notice and required consent. Optional retention of verification drawings is a separate choice. Declining an optional permission does not itself forfeit an otherwise eligible earned reward. You can stop after a task; no continuing task commitment or guaranteed supply of work is created.

Do not submit unlawful material, private information about others, secrets, malicious content or material you are not permitted to provide. Do not automate, duplicate, manipulate or coordinate responses to evade quality controls or reward limits.

Launch task material must be non-explicit and appropriately licensed, screened before assignment and supported by report/removal handling. Reports are reviewed by people; a report is not itself an accepted answer or an MB award. Screening and report/removal handling must be in place before assignment; publication of these terms is not evidence that a release has passed those checks.

4. MB rewards

Rewards are denominated in MB of mobile data, not cash. The standard reward policy is 25 MB for an accepted eligible task; the applicable offer must be shown before you start. The applicable task offer, eligibility rules, limits and any material differences must be shown before participation. Availability and acceptance are not guaranteed merely because you started a task.

An acknowledgment that an answer was received is not necessarily approval or an MB award. The confirmed available balance excludes work awaiting acceptance. If we reject work, reverse an erroneous credit or restrict an account, the applicable reasons and support/appeal process must be available. We do not promise unlimited earnings or an earnings rate per hour.

Use eligible confirmed MB toward supported plans as shown in the redemption quote. Earned MB balances do not expire automatically at launch. Once redeemed into an eSIM plan, that plan follows the validity shown before redemption. MB are not transferable or redeemable for money. Before voluntary account deletion, we offer optional redemption and clearly explain the actual consequence for remaining MB, subject to mandatory rights. Redemption is never required to delete an account, and this does not authorize forfeiture of purchased plans. Changes must respect applicable notice and protection of accrued rights. Nothing here permits wagering rewards or buying chances to receive randomized rewards.

5. Plans, devices and installation

Before ordering, check your destination, allowance, validity, activation rules and device requirements. Your device must support the selected eSIM service and be carrier-unlocked where required. A country appearing in a selector does not guarantee that a usable plan is offered there.

Connectivity depends on the selected plan, local network, device and conditions. Data-only plans do not provide an ordinary mobile phone number unless expressly stated. Keep another appropriate means of calling emergency services; FreeSIM is not a promised emergency communications service. Your home carrier controls any charges on your existing line.

Follow the installation instructions. Do not remove an installed eSIM without checking whether it can be reinstalled or replaced for that plan. The app will show the available installation method; one-tap installation, same-profile top-ups and device-to-device transfer are not promised unless supported for your order.

6. Prices and payment

Paid checkout is a one-time purchase unless a distinct recurring offer is expressly presented and approved. Review the currency, total price, applicable taxes/fees, MB applied and any remaining amount before confirming. Payment is processed through the payment service presented at checkout. Do not rely on an abandoned checkout as proof of payment or fulfillment.

An order can require processing or review before an eSIM becomes available. Preserve the order reference and use the app's recovery/status flow after an interruption rather than paying again blindly. Report duplicate charges or missing fulfillment to support. Refund eligibility and mandatory consumer protections are described in the separate Refund Policy.

7. Research use and information rights

You permit us to process your submitted task content for the purposes stated in the applicable notice and within the permission you give. Any research-use license must remain consistent with applicable privacy law, withdrawal and deletion obligations. These terms do not waive personal-data rights or authorize undisclosed third-party uses.

Content supplied for evaluation remains subject to its owner's rights. You may not redistribute task materials, private datasets or other users' information without authorization. We do not claim rights over unrelated material on your device.

8. Restrictions, suspension and account removal

We may restrict conduct that violates these terms, eligibility rules, security requirements or law. Restrictions should be proportionate and allow an appropriate explanation or appeal, subject to lawful security limitations. Support and privacy requests remain available when task access is restricted.

You may request account deletion through the in-app or published web flow. The Account Deletion Policy describes verification, participant-linked data erasure, legally required exceptions and completion. Suspension or signing out alone is not account deletion. Resolve open paid orders through support; deletion does not waive mandatory refund rights or justify retaining unrelated research information.

9. Consumer protections and disputes

Nothing in these terms excludes rights, remedies or liability that applicable law does not permit us to exclude. Contact us with a dispute so we can investigate the account, task or order concerned. These terms do not impose forced arbitration, a class-action waiver or a broad liability cap.

These terms add no governing-law or forum restriction that displaces mandatory local rights. Any service-specific agreement must accurately identify its applicable terms.

10. Changes and contact

We will identify the effective version and explain material changes with any notice or new acceptance required by law. An update does not permit us to reuse personal information beyond the applicable notice or consent.

The EQ Company, 11949 Goshen Avenue, Los Angeles, CA 90049, USA. Support contact: support@eq.company. Use support@eq.company for support or privacy questions.