Account Deletion Policy

Effective October 28, 2026. This policy applies to FreeSIM services that are actually available. Publication does not announce a service launch or establish that technical controls have passed verification.

1. Start a request

Where the FreeSIM account controls are available, choose Delete account from Settings or the controls before setup/participation is complete. You do not need to agree to a study to initiate the request. The website currently has no functioning ownership-verification and deletion-request form. Its deletion-availability page does not submit a request. Email support@eq.company for assistance; email does not replace the required web initiation service.

We verify that the request concerns your account and ask for explicit confirmation. Do not send your password, one-time codes, full card details or eSIM activation secrets to support. If you cannot use the account flow, contact support@eq.company for a proportionate recovery/request process.

2. What removal covers

Our policy requires erasure of your account identity and profile, associated personal information and participant-linked research data. The scope includes relevant task answers/activity, optional drawings and recognized text, profile snapshots, support records, associated files/versions, derived data and applicable processor/research-release copies.

The process must stop further collection/access as appropriate and address other sessions, queued uploads and identity-provider authorization. Removing only a name/email or substituting an anonymous account identifier is not by itself the promised erasure. We must verify the applicable deletion stages before marking the request complete.

3. Limited exceptions

Only records we are legally required to retain remain for their required period and purpose. Any claimed legal exception must identify the actual retained categories, required fields, legal basis and duration. The statutory inventory is still being verified; a broad accounting or payment label is insufficient. A blanket indefinite research exception is not included.

Backups and previously distributed records require controlled handling. Restoration must not silently bring deleted personal information back into ordinary service. Where immediate deletion of a particular copy is not possible, the approved policy/process must explain its restriction and deletion schedule and any lawful exception. We do not claim that external copies were erased without evidence.

4. Timing and confirmation

We acknowledge a deletion request within two business days and provide a request reference. Our completion target is 30 calendar days from the request, or sooner if applicable law requires. Business days are Monday-Friday in America/Los_Angeles (Pacific Time, PST/PDT as applicable), excluding observed U.S. federal holidays. If a lawful extension is necessary, we explain the reason, revised timeframe and next steps. Applicable legal deadlines take precedence. These are our service targets. The workflow and staffing have not yet passed complete operational verification; a request receipt is not a completion guarantee.

Signing out, disabling task access and accepting a request are distinct from completed erasure. We confirm completion only after the relevant stages are verified. If further information is necessary, we request only what is proportionate and explain the next step.

Retained deletion evidence and restore controls: the implementation retains minimal request references and one-way fingerprints to enforce deletion restrictions and check restoration. They are not asserted anonymous, erased, or indefinitely retained under a legal exception. The actual retained fields, purpose, access and expiry/removal schedule remain under reconciliation; backup suppression alone does not approve an unlimited operational record.

5. Orders and rights

Before voluntary deletion, you may choose to redeem remaining earned MB on a supported eSIM plan. Redemption is optional: you do not have to redeem or deplete your balance to request deletion. When deletion is carried out, you lose access to the account and any earned MB remaining in it. Account/MB access may be lost during processing, before final erasure is verified; any optional redemption should be considered before confirming the request. Confirmation must disclose that access loss clearly. When available, the deletion screen shows a read-only owner-bound snapshot of available earned MB and order/plan record counts with the service observation time. Unavailable or unverified values remain unknown. This snapshot does not determine final MB forfeiture, settlement or paid-plan disposition; local reward-record deletion alone cannot establish canonical wallet disposition. Paid-plan service, eSIM access and refunds are handled separately; this screen does not confirm their continued availability or resolve open orders/pending redemptions. Contact support about those issues, but you may still submit a deletion request without first redeeming MB or resolving an order. Mandatory rights are preserved.

Deleting an account does not waive a mandatory refund, consumer or privacy right. Contact support about outstanding purchases or failed fulfillment. Any legally required order/accounting record is handled under the approved exception schedule rather than used to retain unrelated research data.

Depending on applicable law, you may also request access, correction or restriction, withdraw consent, use an authorized representative, or complain to a privacy authority. No provision in this policy limits a non-waivable right.

6. Contact and web address

The EQ Company, 11949 Goshen Avenue, Los Angeles, CA 90049, USA. Support/privacy contact: support@eq.company. The public web deletion-availability page explains the current limitation. It is not a live request-submission service and opening it does not initiate deletion.