FreeSIM support

Message our team

If you have access to FreeSIM, choose Support, then Message our team. The app provides a conversation inbox. Actual message delivery and reply availability depend on the configured support service.

Approved support target: an initial human reply within two business days. Business days are Monday–Friday in Pacific Time (PST/PDT as applicable), excluding observed US federal holidays. This is a first response, not a guaranteed resolution time. Applicable statutory deadlines apply separately. Mailbox delivery and staffed coverage have not passed acceptance.

If you cannot access the app, the selected contact is support@eq.company. Shared-mailbox setup has been reported; receiving, reply and FreeSIM routing checks have not been verified. Email does not replace the required web deletion initiation service.

Include your destination, phone model, and the error message you see. For your privacy, leave out passwords, verification codes, payment card details, and eSIM installation QR codes.

Quick answers

How do I install my eSIM?

Open Explore in FreeSIM and find your eSIM. Use its installation link or QR code and follow your phone’s instructions. Installation needs an internet connection and an eSIM-compatible, unlocked phone. Contact our team before deleting an eSIM that is not working.

How does earned data work?

Complete available tasks and the required human check. Accepted rewards appear in your data balance. Review eligible plans and the amount of earned data applied before confirming a claim or purchase.

The approved launch rule is that earned MB do not automatically expire. A redeemed eSIM plan still has its stated validity. Before voluntary deletion, optional redemption should be offered with a clear explanation of the actual remaining-balance consequence. Redemption must never be required to delete an account; mandatory rights and paid orders remain protected. There are no peer transfers or cash-out at launch. These policies add no forfeiture or numeric earning cap. Runtime enforcement still needs acceptance.

Do I have to join research to buy a plan?

FreeSIM allows browsing and buying plans without research participation. Research onboarding and explicit consent come before earning tasks. Research and purchases are for adults aged 18 or older at launch. These flows still need integrated acceptance before launch.

Do I have to share my handwriting for research to earn?

The human check is separate from the optional research choice. The approved design allows you to decline research retention of drawings, recognized text and stroke/clear history while still completing the human check and earning. That research choice must start unchecked. See the research notice; retention and erasure enforcement still need acceptance.

My data is not working

Check that your eSIM is installed, selected for mobile data, and covered by an active plan for your destination. Follow the plan’s instructions for data roaming and network settings. If it still does not connect, message our team.

Can I use one eSIM in many countries?

Coverage depends on your plan. Check its supported countries before confirming; coverage is not automatically worldwide.

Account and privacy requests

Read the deletion policy and web request availability. The app includes Delete account in Settings and before research setup is complete. Follow verification steps and keep any confirmed request reference. Receipt of a request does not establish completed erasure.