participant messaging program · effective September 29, 2026 · disclosure version participant-messaging-v6-2026-09-29

Terms & Conditions

These terms apply only to the eq Participant Messaging program. eq is the participant-facing brand operated by The EQ Company. These terms do not replace the website terms or any research-participation agreement or consent form.

SMS Terms

The EQ Company operates the eq Participant Messaging program. The terms below govern SMS and messaging from eq.

One-time phone verification

When you select send code, you request one authentication message at the mobile number and channel you entered. Message and data rates may apply. That requested code is separate from the optional recurring participant messaging program, is not a marketing subscription, and does not enroll you in recurring messages.

Program description

If you actively opt in, eq may send recurring automated and person-to-person messages about your participant application, acceptance, scheduling, session reminders, arrival instructions, support, changes, and related follow-up. Messages may be sent by SMS or WhatsApp, depending on the channel you select. This is an operational participant program, not a marketing subscription.

Voluntary consent

Consent to receive messages is voluntary and is not a condition of purchase, application, or participation. The opt-in box is not selected automatically. If you do not opt in, eq can contact you by email.

Consent is not a condition of acceptance or scheduling either, and the application records both accepted and declined choices. This permission applies only to the selected number, channel, program, and purposes disclosed when you opt in. It does not authorize unrelated promotional messages.

Message frequency and charges

Message frequency varies based on your application, scheduled sessions, and conversations with eq. Message and data rates may apply. Your carrier's messaging and data charges may apply according to your plan.

Stopping messages and getting help

Reply STOP to opt out. You may receive one confirmation that your opt-out was processed. Reply HELP for help or email team@emotionalintelligenceco.com. After opting out, you may opt in again through an eq opt-in flow or by sending the supported start keyword.

You can also reply STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to opt out. No further program messages will be sent unless you later opt in again. The supported start keyword is START: reply START to the program number to resubscribe. eq records STOP and START events so your current choice can be enforced.

Availability

Wireless carriers are not liable for delayed or undelivered messages. Delivery is subject to carrier and network availability. Do not use text messaging for emergencies or time-critical safety issues.

Eligibility and account responsibility

The eq participant program is for adults age 18 and older. You must provide a mobile number you are authorized to use and tell eq if the number changes or is reassigned.

Changes

eq may update these terms by posting a new effective date and disclosure version. A material expansion of messaging purposes will not silently expand an earlier opt-in: eq will give notice before any material expansion of the program and will request a new opt-in when law or carrier rules require one.

Privacy

See the Privacy Policy for how mobile and messaging information is handled and the general Privacy Notice for the participant website and program.